Contact Centres

Contact Centres

Redbourne’s Contact Centre Service offerings are based on over a decade’s experience in providing 24×7 national and state hotlines handling up to several hundred thousand of calls annually.  The company has a range of specialised expertise and technical knowledge to assist clients design, implement and manage a contact centre solution that exceeds requirements.

  • Management of Inbound and Outbound contact centre services 24/7/365: Redbourne has extensive experience in the management of contact centres. We guarantee that our highly trained customer service representatives will provide your clients with a customer-oriented service ensuring repeat customers.
  • Design and Deployment of Contact Centre Services: Redbourne is able to design and implement a contact centre solution to satisfy your requirements. In designing a contact centre solution, Redbourne evaluates your company, your requirements, and your customers to recommend a service offering to promote your organisation within your target market.
  • Multi-channel Customised Contact Centres (Telephone, VoIP, Internet, Email, Fax, SMS and TTY phone): Redbourne’s sophisticated technology platform ensures that we are able to communicate with all of your clients on a 24/7 basis – increasing your reach and conversion of customers
  • Helpdesk Facility: Redbourne’s helpdesk facility ensures your client’s are able to receive accessible and reliable assistance whenever it is required.
  • Customer Self-Service: Redbourne is able to implement a fully automated infrastructure solution to assist your customers to help themselves. Thereby saving costs and increasing client satisfaction.
  • Quality Assurance Surveys: Redbourne can perform customised quality assurance surveys to provide valuable feedback to your organisation.