CCAH – Childcare Access Hotline
For over five years Redbourne delivered one of the most comprehensive federal government hotline systems used in Australia. The Childcare Access Hotline (CCAH) is an initiative of the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) and later DEEWR (Dept Education Employment & Workplace Relations).
This custom software and telephony solution provided a national call centre for parents requesting information regarding childcare services in Australia, as well as reports for government and statistics on the nature of inquiries.
Other key elements of the delivery included:
At its peak the CCAH service handled over 450,000 inbound and outbound calls per year.