Exceptional client support means longevity.
For our customised solutions and our marketing leading commercial applications we provide training, support and additional customisation to help you gain the most from your investments. Our software support services are extensive and include:
Training
All of our software is designed to be simple and intuitive to use. There are a number of ways you can learn how to use the software:
- An online user manual and support materials
- A 1 on 1 training session tailored to your specific requirements done via remote access to your computer
- Additional onsite training sessions are available at reasonable rates. Contact us for details once you know your requirements.
Support
It’s human nature that people want to speak to people not machines. Our customer service hotlines are in Australia. We have a track record of answering 80% of calls within 20 seconds and resolving up to 90% of those calls on the same day.
We have dedicated hotline support phone numbers and email support inboxes for each of our offerings.
Phone 1300 778 700 to be put through to the hotline service you require.
For any solution our help desk provides telephone support Monday to Friday from 9 am to 5 pm. Support via the web is provided through email and we respond to these within 24 hours.
Hosting
All of our software solutions are hosted on one of Australia’s largest and most secure Data Centres, with disaster recovery services located at a second Australian location.
Lost Passwords
If you have forgotten your password for any Redbourne product, use the Request Password option in your software to contact your System Administrator.