The Redbourne Group is a leading Australian provider of custom solutions that blend software development and people support to deliver key business processes and information management.
We have close to two decade’s experience in delivering bespoke custom solutions to federal and state government agencies as well as market leading commercial applications.
The spheres that we operate in are the most sensitive, secure areas of information processing – police, health, financial transactions and childcare. The majority of our custom development happens onshore in Australia, and we are proud to employ a diverse workforce.
Due to our experience and staff loyalty we are well positioned to bring custom solutions to market quickly – and have done this many times for large client engagements.
The 7 key elements to our Custom Solutions
When developing new applications or custom solutions, Redbourne’s starting point is: ‘What do customers need? Not, ‘What do others do?’ This goes to the heart of understanding our client’s needs and their vision.
Whatever segment we work in, we look to involve and engage industry experts, so we fully understand the environment, challenges, best practices and what’s on the horizon. A key outcome at this stage is to design a roadmap and strategic plan to scope the solution and how it will be implemented, noting any technical and human change management and training aspects.
In developing software solutions we seek to do things smarter, better and simpler, joining the dots to understand how our solutions can improve information management, flow and decision making. This leads into building and customising.
Throughout the process we seek to gain insights through asking for feedback from clients, developers and end users. At this stage, that could include migration and cleansing of data, systems integrations and other preparation in the process of finalising development.
Building intuitive solutions are an important part of our design brief. We do usability testing to map intuitiveness of our software, to understand the path users take when using the software and to ensure the information they most need is close to hand. We also enable sandbox testing.
We work hand in hand with our clients to implement our solutions. This includes pre and post training, plus a large support team available to help with any queries. Our goal is to ensure everyone masters the new solution as soon as possible and is confident using it.
We continue to gain feedback on our custom solutions including recommended improvements and wish lists. Industry, customer and technology changes will continue and aid the continuous improvement process.
The Extra Mile
For specific client engagements we do what has to be done to make those engagements and clients successful – be that scaling up quickly, having higher benchmarks in place, identifying the bigger picture and risk scenarios. This is one of the ways we care to be different.
Major Custom Solution Projects
Redbourne’s most significant custom solutions developed as a result of major government tender appointments span:
- Health: DCS – Diversion Coordination Service, and DAAR – Drug & Alcohol Assessment Referral Service
- Police: QEIPP – Queensland Early Intervention Pilot Program
- Family/Community Services: CCAH – Child Care Access Hotline
These are fully outsourced, sector-specific solutions with full training and support for users of the web-based applications.
The Redbourne Group is strong in the provision of corporate and business services and has component and framework solutions that can be quickly deployed to fast track other custom requirements.
These include quality management systems and governance applications, client portals, document management and library systems, task management, and much more.
With our understanding of business processes and skills in automation, Redbourne can rapidly develop professional and quality solutions that dramatically improve processes saving time and money for clients.