Redbourne has been actively providing solutions to state and federal health agencies and the Allied Health Sector since 2001. This has been through government tender contracts for specific programs and for PHN software solutions for case management of mental health patients in NSW and QLD.
In 2001 the Redbourne Group was appointed by Queensland Health, via public tender, to manage the Queensland Illicit Drug Diversion Initiative (QIDDI), a contract we still hold today.
It’s a 24/7 state-wide Diversion Coordination Service to assist officers of the Queensland Police service and Department of Justice and Attorney General divert minor drug offenders to authorised health treatment providers rather than prison.
The software and telephone solution enabling this harm minimisation practice manages over 13,000 calls per year with police officers with an average call length of 2.5 minutes and 95% of calls answered within 20 seconds.
“The Diversion Coordination Service (DCS) has been widely recognised and praised for the efficiency of its services in coordinating intervention appointment bookings in a prompt and timely manner.” (Qld Health 2003)
This custom software solution includes a web-based, highly secure system accessible by authorised health providers, plus a full electronic document management, rule-based workflow and reporting system that tracks offender records, service provider appointment schedules and compliance, treatment data and trend analysis, system training and ongoing support.
In March 2014, the Queensland Government announced the Safe Night Out Strategy (underpinned by the principles and priorities of the Federal National Drug Strategy 2010 – 2015). The Drug and Alcohol Assessment Referral (DAAR) Service for adults based on the earlier Diversion Service was created as part of this. Redbourne was successful in winning the tender for the DAAR Service which was administered by the Queensland Department of Health with the involvement of the Queensland Police Service and Queensland Courts.
In 2011 we began managing a referral hotline for the Federal Department of Health & Aging in association with the Queensland Police — this is ongoing.
Since 2017 we have been appointed by eight Primary Health Networks (PHNs) across Australia to help them deliver the Federal Government’s 6 key Health priorities as part of its 2015 & 2017 PHN initiatives.
We provide software for referral case management and reporting for mental health treatment services, with plans to extend to allied health.
Our initial appointment involved developing the PHN software solution within three months including migration of health records for over five PHNs. Our tailored solution involved our rediCASE case management software and our rediDOCs electronic document management system.
In addition, four Sydney-based PHNs rely on rediCASE for AOD program delivery and reporting via their appointment of Odyssey House NSW who administers community based drug rehabilitation services.
Our work in this area is ongoing as more health service providers look to adopt aspects of our PHN software in their own practices for better coordination and case management.