One80TC uses rediCASE


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15 April 2017.


First opened in 1977 and based in the lower Blue Mountains west of Sydney, ONE80TC (Teen Challenge) is one of Australia’s oldest Alcohol and Other Drugs treatment facilities.

Their clients come from all over NSW, some even from interstate. “Currently we offer a men’s rehab program with our 43-bed facility here,” said General Manager, Paul Hutchinson.

ONE80TC provides 12 month residential treatment and rehabilitation services for around 160 young men wanting to overcome addiction and other issues.

In January 2017 ONE80TC implemented the Redbourne Group’s rediCASE case management software to improve client information management, government outcomes reporting and funding reconciliation.

Organisationally we had been looking at rediCASE for three years, said Paul. “We knew it was a solution tailored to the alcohol and drug sector and that it had integrated capture fields for NADA reporting (NSW Network of Alcohol and other Drugs Agencies).”

More recently The Redbourne Group released an upgrade with more functionality suited to residential treatment providers, namely the ability to track beds in a facility and record payments. Shortly thereafter, said Paul, ONE80TC was able to allocate budget for our software subscription to rediCASE.

“We use rediCASE to help with case management of clients and related operational areas including speeding government reporting and eliminating paperwork,” Paul said.

“The biggest benefit to end clients in us using rediCASE is when they arrive onsite they have a faster intake experience (with a speedier online assessment over the phone prior to their arrival) and our case managers are fully up to speed on their case.”

“Importantly,” said Paul, “what the system allows is the ability for us to capture information that is non reportable but still important for us to increase our knowledge of clients. In this way it is obviously far better than the Excel spreadsheets we used previously.”

Further details on their rediCASE implementation can be found here.