Case management software is no longer synonymous with the legal profession, thanks to the Redbourne Group.

Since 2001 the Redbourne Group has been developing case management software and solutions for federal, state and local government agencies, NGOs and NFPs responsible for a range of essential health, human and community services.

In managing clients, case work and case loads, these organisations previously relied on a mix of paper-based systems, Excel and Access. They were not well served by industry-specific case management software solutions.

The Redbourne Group launched its first case management software in 2004 with redADMS. This was a commercialisation of a solution that the Queensland Health created in 2001 to manage their statewide Alcohol and Drug Treatment Referral system now known as QIDDI (Queensland Illicit Drug Diversion Initiative. Redbourne continues to deliver this service to this day.

Our expertise in this sector has grown exponentially as we understand the needs of social workers, health and community workers, the agencies that employ them and their services, and the government and other sources that fund them.

Commercial Application launched in 2012

In understanding the requirements of client records, service coordination, case management and reporting, we have been able to deliver world-class, flexible case management software. Our solution in this area is rediCASE, launched in 2012 and constantly updated and supported.

Today this solution is used by small NFPs, iconic Australian institutions, large consortiums and a number of the federal government’s Primary Health Networks (PHNs).

This modern, secure, cloud-based software provides real time:

  • Client Centric Case Management software with extensive metrics
  • All the functionality case managers need to manage clients and casework
  • Improved client oversight, service delivery and outcomes
  • Management KPI reports via dashboards for decision-making including optimisation of service levels
  • Faster and more efficient intra and inter service coordination
  • Automatic state and federal government reporting, which helps ensure ongoing funding
  • A paperless office with all the security, cost savings and speed that comes from e-records

The software has been designed to be easy to use for clinicians, case managers, centre managers and executive management, with the ability to customise views according to the information they need to know and work with.

Case management software for the diverse allied health sector

The software is utilised for the following organisational types and applications:

  • Alcohol and Other Drugs
  • Child, youth & families
  • Crisis Support
  • Counselling
  • Disabilities
  • Domestic Violence
  • Emergency Relief
  • Financial Counselling
  • Housing & Homelessness
  • Indigenous support
  • Mental Health
  • Practice Management
  • Pre-Natal Health
  • Problem Gambling
  • PHNs
  • Refugees & Migrants

Discover more about rediCASE.

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